The object of this agreement is to define the terms of sale of products sold on the website www.bamboobay.co.uk (referred to hereinafter as “the Website”) between Bamboo Bay Ltd, the Seller, and any person aged over 18 and/or having the capacity to enter into a contract (referred to hereafter as “the Customer”)
Description of products
Products available for sale on the Website are represented by high quality photographs and accompanied with a description of their key features.
Products are described and presented as accurately as possible.
However, given the computer technology used, products delivered may sometimes have minimal differences compared to the photographs on the Website, particularly differences in colour.
Prices are indicated in Pounds sterling (£) including taxes.The Seller is free to change the sale price of its products at any time.
However, the prices indicated at the time of purchase are the prices applicable to this purchase and cannot be modified once the Customer’s order has been confirmed.
The price of products does not include delivery costs of the order which remain payable by the Customer, the amount of which will be indicated when checking the ‘basket’ as well as on the order before it is confirmed.
By confirming an order, the Customer agrees to pay the full price previously indicated.
In the case of an obvious error in the price of a product, the Seller reserves the right to cancel the purchase of this product, at no charge to the Customer.
The exact amount of shipping costs depends on the country to which the order is shipped.
Prior acceptance of Terms and Conditions of Sale
Prior to ordering anything from the Website, the Customer is required to read and accept the Terms and Condition of Sale, indicating this by ticking a box on the acceptance window which appears during the order process prior to payment.
The Customer can save and print the Terms and Conditions of Sale in effect on the date of his/her order via the acceptance window or use the “Terms and Conditions” section of the Website.
These Terms and Conditions of Sale can be changed at any time.
However, the Terms and Conditions of Sale applicable to an order are those in effect on the date this order is placed.
Refusal or freezing of order by Seller
In the case of a difficulty or dispute on a previous order, the Seller reserves the right to freeze the Customer’s order until the problem is resolved.
The Seller can also refuse or cancel an order in the following situations:
The Customer’s bank details are unusable (incorrect or non-verifiable),
The payment has been refused by the Customer’s bank or was not made in the set time,
The delivery address provided by the Customer is incorrect or does not exist,
The price indicated was clearly incorrect,
The order is identified by security systems as being unusual or fraudulent,
The Customer has violated these Terms and Conditions of Sale,
Or for any other legitimate reason.
The Seller can then carry out some additional checks and ask the Customer for the documents or information required to fulfil the order.
The Seller cannot be held pable for any damages or costs incurred following this refusal or freezing of an order.
Availability of products
Orders are only honoured if the stock is available.
Products offered and prices are valid when they are visible on the Website at the time the Customer is placing an order, according to available stock.
If a product is not available after the Customer places an order, the Seller will inform the Customer by e-mail as soon as possible.
The amount of the order will be recalculated and the Customer will be reimbursed for the value of the products not available or the whole of the amount of the order if it is completely unavailable, at the latest within 14 days after the Customer has placed the order.
If the Seller cancels the order due to the unavailability of the products, the Customer is not entitled to any compensation.
However, if a product is unavailable, the Seller can supply a product of an equivalent quality and price if the Customer agrees. The return costs resulting from exercising the right of withdrawal related to the substituted product are, in this case, paid by the Seller.
Reservation of title
The Seller reserves title to the products until it has received payment in full for the products.
Orders can be delivered in the countries listed in the “Shipping Info” section of the Website.
If the Customer requires delivery to a territory other than those listed, he/she can contact Customer Service.
However, the Seller can only meet this request if it is technically possible and the Customer agrees to bear all the resulting costs which will have been indicated by the Seller in advance.
Inspection on delivery
On delivery, the Customer shall inspect the products and packaging to check whether the products are damaged or not.
If the products are damaged, the Customer shall refuse the delivery and the Seller will reimburse him/her for the full price of the damaged products as well as the delivery costs within 14 days after the Seller has received the damaged products and recorded their return.
Transfer of risks
The risk of loss or damage of products ordered is transferred to the Customer when he/she, or a third party designated by him/her, takes physical possession of the products ordered.
However, the risks are transferred to the Customer at the time of delivery (on the agreed date) if the Customer, or a third party appointed by him/her, clearly does not take the reasonable measures necessary to take physical possession of the products ordered.